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Conflict Management 201: Taming the Troublemakers – Skills for Dealing with Difficult People

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Description

LifeBalance Enterprises aims to provide the best workshops and retreats that you have ever participated in. Period.

We design each session with an eye to how adults learn and grow, maximizing retention and presenting participants with the life skills that enable them to be part of the solution instead of part of the problem.

About Us

Kim Langley and Bill Miller are expert Speakers, Trainers, and Retreat Leaders. They offer creative and skill-building programs to professional organizations, social service agencies, schools, and faith communities.

Conflict Management 201: Taming the Troublemakers – Skills for Dealing with Difficult People

Posted on March 27, 2020 by Rachel Fichter

Standard conflict management techniques only work with people who have skill and reasonable good will. And difficult people – whether they’re customers, clients or vendors – don’t always have these traits! Learn how to deal with these tough folks quickly and confidently.

Using humorous real-life examples, this session is consistently highly-rated. You’ll walk away with action steps for skillfully handling all the hard-to-handle people commonly found in the workplace, so you can lower your own stress and get things done!

 

Participants will learn how to…

  • Observe the patterns of difficult people–aggressive, passive, complainers, those who “clam up”, the overly negative and analytical–so that we can choose effective interventions
  • Maintain healthy boundaries without becoming aggressive using the 4 Ds
  • Identify what difficult people are after, so that we can lead them to business
  • Handle each type of difficult person effectively with skill suggestions tailored to each type (time permitting)
  • Remain unhooked by challenging behavior, manage stress, and even scare up a little compassion for the trying co-worker or customer
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